Provident Fund

I'm so sick and tired of dealing with useless company and going to cancel all my policies. I have a provident fund that needs to be paid to me. My first portion was paid by OldMutual and they updated me through out the process. Now my second payment needs to be paid to me now they giving me a run around. I sent all the documents requested by them in order for them to process my funds. From the 16/10/2015 I've been calling their call centre to check whats the delay in processing my claim, useless as ever no 1 was able to give me a proper explanation. Only last week Tuesday (27/10/2015) I received an sms saying my claim has been sent to SARS to get a tax directive. I called them again yesterday so I can check whats the delay cause I'm sorted with SARS I do pay my taxes. Nomhle answer and said nothing as yet from SARS but she will check on the system to see if a reply was sent from SARS and she found my tax directive just lying in their system and 1 one was dealing with it and she said she will escalate it. Still no confirmation from them to show that was done. I called in today and I get the same reply I got yesterday.<br> <br> Cancelling all my policies this month with OldMutual.