Protektor fund - incorrect info given AND lack of urgency in paying court order.

<p>On 12 August a maintenance court order were issued for arrears maintenance as well as future maintenance. They received the court order on 30 August. I have been phoning for updates and / or outstanding requirements on a weekly basis. On 14 September they only needed information via e-mail from their client (against whom the order was made). The consultant Beauton confirmed this is the only outstanding requirement. They received the info back on the same date and I confirmed this on 21 September. I spoke to Rozanne on same date and she said the claim is with Legal to finalise. No notes were on the system regarding outstanding documents. On 28 September at 3pm I phoned again and spoke to Craig. He confirmed that Legal department had closed the file and it has been sent to Finance. He explained to me that Finance will dis-invest the funds, it takes between 3 to 5 working days. The tax directive will take 24 hours and I should have payment in the following week. He also confirmed that I will receive an sms to notify me once the transfer has been made. Upon calling again on 4 October I was told by Janine that Legal wants a new court order, something is wrong with the court order's wording. I have left my contact details with every consultant since the beginning of September, e-mail address as well. I was promised payment and now they need a new court order???? The person against whom the order is made, lives in Newcastle, Natal and myself in Johannesburg. I have lost interest I would have earned on the delay in payment of this maintenance monies. The court order clearly stated the payment needs to be made by 3 September. Their client (against whom order was made) even sent an affadavit giving consent to the fund to pay the funds to me as per the court order.</p> <p> </p> <p>Not on ONE occasion has anyone of Old Mutual notified me of any outstanding documents before 4 October.. I had to phone back for updates every week. And they have no lack of urgency, took more than a month to tell me they need a new court order. In the meantime my child has to just wait for maintenance to take care of his basic needs...</p> <p> </p> <p>I was once again promised today by Gesandt (the manager at Protektor Call Centre) that he would personally phone me back and see what he can do for me. I was also promised an e-mail. </p>