PROTECTION COVER FOR MYB BOND

Item: Old Mutual
Rating: 1
Author: Dakalo N

Two/three months back I went to old mutual branches to seed one of my policies as my protection cover for my bond, I completed the forms and they were sent to the relevant department who is supposed to process it, however, nothing has been done. I have been calling old mutual no one seems to be interested in helping me.

Helpful (0)

Replies (3)

Old Mutual's replyOfficial

22 Nov 2021, 12:33

Dear Dakalo N

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Thabiet Mintin
Old Mutual Complaints Management

Old Mutual's reply22 Nov 2021, 12:33

Official

Dear Dakalo N

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Thabiet Mintin
Old Mutual Complaints Management

Dakalo N's updateReviewer Update

13 Dec 2021, 13:47

hi Thabiet Mintin

no one from old mutual contacted me with regards to my query. Is old mutual still investigating

Dakalo N's update13 Dec 2021, 13:47

Reviewer Update

hi Thabiet Mintin

no one from old mutual contacted me with regards to my query. Is old mutual still investigating

Dakalo N's updateReviewer Update

14 Dec 2021, 10:28

hi Thabiet

which email are you talking about. I did not receive an email from old mutual.

Why do I need to be sent left and right for my money .poor service.

Dakalo N's update14 Dec 2021, 10:28

Reviewer Update

hi Thabiet

which email are you talking about. I did not receive an email from old mutual.

Why do I need to be sent left and right for my money .poor service.