Proof of payment made - Transactions on My Money Account Statement

Your reference number is: [MASC148560] I am still awaiting response on my e mail query sent 11/06/2020. I understand that banks are operating on skeleton staff and some of their staff are operating remotely. Unless otherwise I have missed something, I believe to have waited long enough for their response. I'm mostly not available during the day/office hours to make or take personal calls - that is the main reason I sent an email and I am expecting an e mail response from Old Mutual.