SM
Smuts M
1 reviews | Active since Dec 2016
19 Nov 2019, 14:33
Proof of cancellation and policy schedule
I have been with old mutual since 2012.Having funeral cover policy with them. Since September 2019 they started to double debit me. I requested refund to no success. I decided to close the funeral policy. Now they refuse to provide me with proof of cancellation and policy schedule.
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Replies (2)
Old Mutual's replyOfficial
19 Nov 2019, 14:58Dear Mr Mamabolo
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply19 Nov 2019, 14:58
Official
Dear Mr Mamabolo
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Coleen Aanhuizen
Old Mutual Complaints Management
SM
Smuts M's updateReviewer Update
20 Nov 2019, 13:25Good day
I am still waiting for your assistance. This is the same reason that made me to cancel my policy. I have been waiting for my refund since the 7th of October. No one seem to care about the customers. All you do is to keep on deducting money without customer service.
I am still waiting for your assistance. This is the same reason that made me to cancel my policy. I have been waiting for my refund since the 7th of October. No one seem to care about the customers. All you do is to keep on deducting money without customer service.
SM
Smuts M's update20 Nov 2019, 13:25
Reviewer Update
Good day
I am still waiting for your assistance. This is the same reason that made me to cancel my policy. I have been waiting for my refund since the 7th of October. No one seem to care about the customers. All you do is to keep on deducting money without customer service.
I am still waiting for your assistance. This is the same reason that made me to cancel my policy. I have been waiting for my refund since the 7th of October. No one seem to care about the customers. All you do is to keep on deducting money without customer service.