Process Efficiency

<p>Good day,</p> <p>Can someone kindly explain to me the process of increasing your life cover or disability cover at Old Mutual on an existing policy. The reason I am asking is that it feels like I am going through the whole process of applying for a new cover all over again and the irriting thing is Old Mutual has all my details. Don't get me wrong, I understand that they are processes in place for such things but sometimes process efficiencies must be put in place for customers such as myself who, the only reason for requesting an increase on their cover is because they are buying a house and the bank requires that the life cover and disability cover match or be more than the purchase price of the house.</p> <p>Currently my disability cover is R500000 and I require it to be more than that. I have an option of taking a life cover with the bank but I choose not too because I already have a relationship with old mutual and all I required was to be assisted as promptly and as efieciently as possible. </p> <p>I requested a quote on the 22nd of November 2016, the quote was sent but nothing was ever done with because appearently someone was waiting for someone to provide information. I only found out this when I realised that my policy was never amended when I called into the call center on the 7th of March 2017. (You can check on your systems, its all there.) Policy: ********** 3; Quote no: ********** 1. Now, I also take full accountability for not following up on this quote but I also hold Old Mutual accountable for not doing their jobs and following the process of this quote through.</p> <p>I went into the branch (Southgate) on the 8th of March 2017 after trying to get a financial advicer to assist me. I am currently being assisted byThabo Budulwayo from the Southgate branch and to my surprise I had to go through all the paper work of getting something as simple as amending my policy. I have not been fully assisted as I am running around getting medical tests, standard medical procedure, fill in this questionnaire, all so that I can get what I want. Everyday I get a call from Thabo that this and that is required and new papers have to be filled in. It is the worst process to go through especially if you are an existing customer and I am slowly losing my patience. </p>