Problem with policy

Please assist urgently. Fifteen(15) years ago I opened two (2) education policies with Old Mutual and they will be maturing this year in November. The first issue now is that I started enquiring months ago about these policies and I was suddenly sent from pillar to post and being told that the two (2) policies will mature in 2024,which I know nothing about. The second issue is that consultants are telling me that I miraculously owe an amount of R3442.72 which is unpaid debit orders for six months. Not once was I informed about these unpaid debit orders. Since no communication was sent to me about these I then requested proof about these unpaid debit orders. I requested a statement showing me the months and year which I'm told that I owe. All consultants I have spoken to can't give me the proof,they say they don't know the months and year all they know is that I owe R3442.72 from years ago. So there is no proof of these apparent unpaid debit orders. Which now seems that they are trying by all means not to pay my policies now that the maturity date is near. Now suddenly if I don't pay these debit orders my policy will lapse conveniently now when the maturity date is so close. I also have a funeral policy that I decided to check on aswell and it's the same issue,they claim I didn't pay for three (3) months but they also can't prove the months and year so I can request statements from my bank. According to my knowledge if a policy remains unpaid for 3 consecutive months it will then lapse. All these policies that I'm querying about didn't lapse and I'm still being debited for all three. I've spoken to 5 consultants, a Manager and head office as well. No one can show me when I apparently failed to pay. Kindly assist,I can't go through this again with Old Mutual. I had a funeral policy which they refused to payout in 2004. I'm so unhappy with the service I've received from Old Mutual,they are proving to be a company of ******. After this I want nothing further to do with them,I'm even considering cutting my losses and claiming the funeral policy because clearly when the time comes to claim it Old Mutual will come up with a bunch of unfounded claims in order not to payout. Your prompt response will be highly appreciated.