MH
Malikah H
1 reviews | Active since Apr 2025
09 May 2025, 08:01
Problem not solved
After writing a review , i received communication from 3 different people, I was told it takes 5 working days for the money to reflect in my account, its pathetic that its on day 6 already and still have not received anything! They respond to your query only for them to not look bad! This is unacceptable to play around with people like this! Im so glad i cancelled all other policies with this company.
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Replies (1)
Old Mutual's replyOfficial
09 May 2025, 08:41Good day Malikah,
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your transaction. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your transaction. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply09 May 2025, 08:41
Official
Good day Malikah,
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your transaction. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your transaction. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Best regards,