1 reviews | Active since Jul 2018
Problem cancelling
I sent a email to cancel my policy, but it still can't be done as I need to pay one premium before I can cancel. The investment starts in August but they can't cancel it.... Why is this to keep clients on your books... Bad service would no recommend you to anyone. You Manager Marcelle R is not a people's person'.I was suppose to get a ln update on my cancelation no response. Do not over promise and not deliver
Hi Cathy
Thank you for the review. We apologise for the inconvenience caused.
Please also note that it is not a pre-requisite for a premium to be paid before a policy can be cancelled. We will investigate and resolve with you directly,
Regards
Vuyani Ntantiso
Old Mutual Complaints Management
Hi Cathy
Thank you for the review. We apologise for the inconvenience caused.
Please also note that it is not a pre-requisite for a premium to be paid before a policy can be cancelled. We will investigate and resolve with you directly,
Regards
Vuyani Ntantiso
Old Mutual Complaints Management