NN
Nonkululeko N
1 reviews | Active since Sept 2025
10 Sept 2025, 21:20
Premiums deducted for an unknown funeral policy
My mother is took out a funeral cover for my uncle and his wife in 2003, and recently found another deduction being made by Old Mutual without her consent, when she investigated she found that she was being charged for another funeral cover which started deductin in 2019 for the very same uncle and wife but she was not aware of, she went back to Old Mutual and they didn't want to disclose whibthe financial advisor is and when in 2019 was the policy taken out, bit she wasn't given that information, she requested a refund of all the premiums paid since 2019 to date and they have been giving her the run around with a whole lot of obstacles she needed to overcome for her to be refunded! This is very *****ulent and unfair on an elderly woman to be taken advantage of in this manner!
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Replies (6)0
Replies (6)
Old Mutual's replyOfficial
11 Sept 2025, 00:19Good day Nonkululeko N,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply11 Sept 2025, 00:19
Official
Good day Nonkululeko N,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
NN
Nonkululeko N's updateReviewer Update
15 Sept 2025, 17:54Good day
We are happy that the policy has been canceled we requested to be refunded all fees paid upon the *****ulent policy from 2019 to date today my motjer recieved a message saying thay she will be refunded an amount of R341.64, which we are not happy about, we need to know which month in 2019 that the policy was taken out and when first premium was deducted and demand that all premims deducted towards this policy be refunded! I don't know how you came aboit the amount of R341. 64 and it is absolutely unacceptable for us, we need due justice on this case!
Regards
NS Ntombela
We are happy that the policy has been canceled we requested to be refunded all fees paid upon the *****ulent policy from 2019 to date today my motjer recieved a message saying thay she will be refunded an amount of R341.64, which we are not happy about, we need to know which month in 2019 that the policy was taken out and when first premium was deducted and demand that all premims deducted towards this policy be refunded! I don't know how you came aboit the amount of R341. 64 and it is absolutely unacceptable for us, we need due justice on this case!
Regards
NS Ntombela
NN
Nonkululeko N's update15 Sept 2025, 17:54
Reviewer Update
Good day
We are happy that the policy has been canceled we requested to be refunded all fees paid upon the *****ulent policy from 2019 to date today my motjer recieved a message saying thay she will be refunded an amount of R341.64, which we are not happy about, we need to know which month in 2019 that the policy was taken out and when first premium was deducted and demand that all premims deducted towards this policy be refunded! I don't know how you came aboit the amount of R341. 64 and it is absolutely unacceptable for us, we need due justice on this case!
Regards
NS Ntombela
We are happy that the policy has been canceled we requested to be refunded all fees paid upon the *****ulent policy from 2019 to date today my motjer recieved a message saying thay she will be refunded an amount of R341.64, which we are not happy about, we need to know which month in 2019 that the policy was taken out and when first premium was deducted and demand that all premims deducted towards this policy be refunded! I don't know how you came aboit the amount of R341. 64 and it is absolutely unacceptable for us, we need due justice on this case!
Regards
NS Ntombela
Old Mutual's replyOfficial
15 Sept 2025, 18:51Good day Nonkululeko N,
Thank you for the additonal information. We are following up regarding this.
Regards
Old Mutual Complaints Management
Thank you for the additonal information. We are following up regarding this.
Regards
Old Mutual Complaints Management
Old Mutual's reply15 Sept 2025, 18:51
Official
Good day Nonkululeko N,
Thank you for the additonal information. We are following up regarding this.
Regards
Old Mutual Complaints Management
Thank you for the additonal information. We are following up regarding this.
Regards
Old Mutual Complaints Management
NN
Nonkululeko N's updateReviewer Update
16 Sept 2025, 05:25Good day
Please note that at the branch she was advised not to cancel the policy so that it would be active while investigations were underway but the moment she threatened to take further legal steps she was sent a message notifying her that the policy has been canceled( which they had previously said wasn't going to be possible to do for another few months or so) , even though she was relieved that no further premiums were deducted she fears that them canceling the policy would put at risk her being able to be refunded what is owed to her.
Regards
Nonkululeko N
Please note that at the branch she was advised not to cancel the policy so that it would be active while investigations were underway but the moment she threatened to take further legal steps she was sent a message notifying her that the policy has been canceled( which they had previously said wasn't going to be possible to do for another few months or so) , even though she was relieved that no further premiums were deducted she fears that them canceling the policy would put at risk her being able to be refunded what is owed to her.
Regards
Nonkululeko N
NN
Nonkululeko N's update16 Sept 2025, 05:25
Reviewer Update
Good day
Please note that at the branch she was advised not to cancel the policy so that it would be active while investigations were underway but the moment she threatened to take further legal steps she was sent a message notifying her that the policy has been canceled( which they had previously said wasn't going to be possible to do for another few months or so) , even though she was relieved that no further premiums were deducted she fears that them canceling the policy would put at risk her being able to be refunded what is owed to her.
Regards
Nonkululeko N
Please note that at the branch she was advised not to cancel the policy so that it would be active while investigations were underway but the moment she threatened to take further legal steps she was sent a message notifying her that the policy has been canceled( which they had previously said wasn't going to be possible to do for another few months or so) , even though she was relieved that no further premiums were deducted she fears that them canceling the policy would put at risk her being able to be refunded what is owed to her.
Regards
Nonkululeko N
Old Mutual's replyOfficial
16 Sept 2025, 06:40Good Day Nonkululeko N,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply16 Sept 2025, 06:40
Official
Good Day Nonkululeko N,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
NN
Nonkululeko N's updateReviewer Update
02 Feb 2026, 05:41Good day Old Mutual Complaints Management
I'm writing to express my great disappointment in the way my mother's case is being handled, we discovered that the company canceled my mother's initial policy which she took in 2003 and left the *****ulent one from 2019 active, the investigator was able to track the advisor who took out the *****ulent policy and upon arriving at her branch they were told she wasn't in because her child is sick, and since then no further follow up has been done nor has she been reimbursed the premiums paid on the *****ulent policy!
Regards
Nonkululeko N
I'm writing to express my great disappointment in the way my mother's case is being handled, we discovered that the company canceled my mother's initial policy which she took in 2003 and left the *****ulent one from 2019 active, the investigator was able to track the advisor who took out the *****ulent policy and upon arriving at her branch they were told she wasn't in because her child is sick, and since then no further follow up has been done nor has she been reimbursed the premiums paid on the *****ulent policy!
Regards
Nonkululeko N
NN
Nonkululeko N's update02 Feb 2026, 05:41
Reviewer Update
Good day Old Mutual Complaints Management
I'm writing to express my great disappointment in the way my mother's case is being handled, we discovered that the company canceled my mother's initial policy which she took in 2003 and left the *****ulent one from 2019 active, the investigator was able to track the advisor who took out the *****ulent policy and upon arriving at her branch they were told she wasn't in because her child is sick, and since then no further follow up has been done nor has she been reimbursed the premiums paid on the *****ulent policy!
Regards
Nonkululeko N
I'm writing to express my great disappointment in the way my mother's case is being handled, we discovered that the company canceled my mother's initial policy which she took in 2003 and left the *****ulent one from 2019 active, the investigator was able to track the advisor who took out the *****ulent policy and upon arriving at her branch they were told she wasn't in because her child is sick, and since then no further follow up has been done nor has she been reimbursed the premiums paid on the *****ulent policy!
Regards
Nonkululeko N