Premiums back from HELL

I've been a client of old mutual for more than 8 years. So on the 17th October 2022 I get an sms saying that there's premiums back that I should expect in my account within 3 working days. After 4days, nothing, I decided to visit their branch (lephalale mall). At the branch it seemed like no one knew about what I was talking about, the only thing they could do for me was to activate my money account and hope hope the funds will be deposited into that account. 7 days later seeing nothing happening I called the group Scheme, I was on hold for an extended period of time, my airtime ran out. The only thing I was able to do was to confirm that yes the funds were deposited into a closed account and the money bounced back.

That was all the lady on the phone could do for me. I guess it's my fault that someone from old mutual deposited the money into an inactive account.

I really thought old mutual people knew what they are doing, but judging from an interaction for premiums back I doubt I'd get the necessary help when I really need it. If you guys can't process R1444. 38 what's going to happen during a funeral claim, am sure it will be paid several months after the funeral.

Your stuff seem to be running around like headless chickens, no one could assist me, I decided to give up on the money, it's not worth this amount of stress.

Maybe clientele can do much better with my money, hopefully they will have enough intellect to understand that premiums back can be paid into the very same account we debit from each month.