1 reviews | Active since May 2021
Premiums are too high with low cover
I had a policy with Old Mutual since 2011 or 2012 if I am not mistaken.Being a loyal customer for all these years but they were not loyal to me. The premiums were very high while the total cover was only R20 000..They covered my son separately after he reached 21 while I was paying R225 for the cover of 20k.I decided to cancel it in 2024 while one of the consultants called me doing the reviews I explained why I canceled the premiums are extremely expensive while the cover it's too little.I heard on the background telling others that there was double cover and other benefits I didn't know anything about them.They even said consultants do these things in order to get high commission. Recently I received a call again from one of the consultants I told her the same that your premiums are ridiculous and she checked too she told me about double covers and the benefits I was not told about it. I wouldn't not refer even my enemies to take the policies with you.I took a policy with another company where I am paying R97 for 50k where it's my children and myself.
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
