TN
Thobile N
1 reviews | Active since Mar 2025
28 Apr 2026, 11:52
Premiums
I took out a policy which I had to claim my Premiums since the person on the policy passed away before 6 months,I never received my premiums back and they continue debiting my account.tried calling the call centre but no one is available to assist woke up today and found that they tried to debit again lucky there was no money on that account. Why should they keep on debiting my account while I submitted the claim?I want all my premiums paid back.
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Old Mutual's replyOfficial
28 Apr 2026, 12:03Good day Thobile N,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply28 Apr 2026, 12:03
Official
Good day Thobile N,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management