PREMIUMS
Just got a sms stating that my September premium was not paid. The premium went off on 31 August already. This is really getting frustrating as this is the second time this is happening. I send through a debit order form as the premiums can no longer be taken from my salary at work. The service is just not the same anymore, it is just getting poorer. And if the premium did not go off at the end of August why am IO only getting an sms now? I am not behind on my premium at all, check your statements I think it will be best if I just cancel this policy as it is frustrating
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
24 Oct 2018, 11:25Hi Joyce
Thank you for the review.
We apologise for the frustration caused. We will investigate and respond to you directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Thank you for the review.
We apologise for the frustration caused. We will investigate and respond to you directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,
Old Mutual's reply24 Oct 2018, 11:25
Official
Hi Joyce
Thank you for the review.
We apologise for the frustration caused. We will investigate and respond to you directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Thank you for the review.
We apologise for the frustration caused. We will investigate and respond to you directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,
Old Mutual's replyOfficial
25 Oct 2018, 12:55Hi Joyce
Thank you for taking my call yesterday. As confirmed, the debit orders were received and app**** to your policy. The sms that was sent was as a result of the stop order premium not being paid from your salary. This was therefore an error and should not have been sent to you as your new payment method is debit order.
The error has been fixed and will not happen again.
We do apologise for the frustration this has caused you.
Regards
Brent Sellidon
Complaints Management
Thank you for taking my call yesterday. As confirmed, the debit orders were received and app**** to your policy. The sms that was sent was as a result of the stop order premium not being paid from your salary. This was therefore an error and should not have been sent to you as your new payment method is debit order.
The error has been fixed and will not happen again.
We do apologise for the frustration this has caused you.
Regards
Brent Sellidon
Complaints Management
Best regards,
Old Mutual's reply25 Oct 2018, 12:55
Official
Hi Joyce
Thank you for taking my call yesterday. As confirmed, the debit orders were received and app**** to your policy. The sms that was sent was as a result of the stop order premium not being paid from your salary. This was therefore an error and should not have been sent to you as your new payment method is debit order.
The error has been fixed and will not happen again.
We do apologise for the frustration this has caused you.
Regards
Brent Sellidon
Complaints Management
Thank you for taking my call yesterday. As confirmed, the debit orders were received and app**** to your policy. The sms that was sent was as a result of the stop order premium not being paid from your salary. This was therefore an error and should not have been sent to you as your new payment method is debit order.
The error has been fixed and will not happen again.
We do apologise for the frustration this has caused you.
Regards
Brent Sellidon
Complaints Management
Best regards,