Premium Refund

Submitted premium refund for the funeral policy that didn't finish the waiting period in February 2023 On the 10th of March recied an sms that I will recieve my refund after 90 days after several calls for the follow up of the submission the only response I was told that my inquiry will be escalated and no response after escalation. Even called this morning 12 June, after realizing that 90 days is over no positive response I received and received an sms that they are still busy calculating my refund as soon as they know the exact amount they will come back to me. After this long waiting I'm surprised that they are still busy calculating.