HM
Helena M

1 reviews | Active since Nov 2015

18 Nov 2015, 11:07

Premium Rebate,contributions over 10 years

I sent the following email to Old Mutual:<br> Please may I know when Old Mutual is going to introduce premium rebate scheme similar to other providers of Life Insurance?<br> It is only fair that after A CERTAIN PERIOD of contributions and no claim, you reward the client either by reducing premiums or cash back?<br> I am seriously considering terminating my contract with Old Mutual because of this.<br> <br> The Response from Old Mutual:<br> Thank you for your email of 12 November 2015 asking me when are premium rebate schemes introduced?.<br> Mrs Mkudu, please communicate with your advisor regarding that he will have all the answers.<br> I won't be able assist you on your questions.<br> <br> Lucas Kopi | Service Centre Agent<br> <br>

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Replies (1)
Old Mutual
Old Mutual's reply18 Nov 2015, 11:38
Official
Hello Helena Mkudu,

Thank you for bringing this matter to our attention. We will investigate and contact you directly to resolve.

Kind regards
Carol Olckers
Complaints Management