Premium Increase and no explanation given...

On the 4th September I took my mom to the Old Mutual branch in Witbank to inquire about the annual price increase. There are currently 4 different covers under the same policy when I worked out the increase I noted that the cover for all 4 values increased by 5% however the premium increase were different for each cover starting at 6.3% to 11.3%. I did an excel breakdown of what I was inquiring which the lady (Zama) took and said she will email it to Head office as she could not understand why this was happening. She told me that she will contact me the next day with feedback. I never heard from Zama. The next week I went back to the branch on the 14th September and was told that she was on sick leave but they are aware of my inquiry and will ask her to contact me. I went back on the 28th September and spoke to the Manager who told me that Zama will contact me. By the 4th October I still did not receive a call so I called the Manager who thought that Zama had called me so she said Zama will call today. I finally received a call from Zama on the 4th October, she informed me that she had spoken to about 10 people at Head office but no one had come back to her. On the 6th of October I contacted Zama and she explained to me that from the Head office they can see there is a problem with the increase however she needs to speak to someone from the accounts department. On the 11th October she said she is still waiting for the response from the accounts department. To date I haven’t heard anything, I am fed up of having to contact the branch. They trick you and then they can't even explain their so-called increase that wasn't part of what we signed for.

#BlackFriday