MQ
Mziwoxolo Q
1 reviews | Active since Feb 2026
21 Feb 2026, 12:48
Premium Holiday refund
I have app**** for premium holiday 21 Nov 2025 and I was told by a consultant that the refund will start from the deduction of 31 Dec which will be deposited to me by Jan. I've made calls, visited the branch but no luck! My premiums deduct direct from my payslip but till now 21 Feb I haven't received Dec, Jan premiums refund. I am sick of OM with the way of treating clients and am now considering canceling all 8 policies I have with OM and make OM trend.
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Replies (4)MQ
Mziwoxolo Q's updateReviewer Update
21 Feb 2026, 12:57Instead of receiving all my premiums refunds that am paying for I got R12.68, R10.76, R4.95, R7.69 is that the premiums am paying OM? Am starting not to trust OM, what if I loose a family member and I want to claim then OM do this to me!! I need this to be resolved. Thank you
MQ
Mziwoxolo Q's update21 Feb 2026, 12:57
Reviewer Update
Instead of receiving all my premiums refunds that am paying for I got R12.68, R10.76, R4.95, R7.69 is that the premiums am paying OM? Am starting not to trust OM, what if I loose a family member and I want to claim then OM do this to me!! I need this to be resolved. Thank you
Old Mutual's replyOfficial
21 Feb 2026, 12:59Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply21 Feb 2026, 12:59
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
MQ
Mziwoxolo Q's updateReviewer Update
02 Mar 2026, 16:11Nothing has been done.
MQ
Mziwoxolo Q's update02 Mar 2026, 16:11
Reviewer Update
Nothing has been done.
Old Mutual's replyOfficial
02 Mar 2026, 16:54Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply02 Mar 2026, 16:54
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management