Premium holiday escalation

Here we go again! I hate the fact that every time I have this issue I have to come here in order for this to be resolved.

I had a premium holiday with Old Mutual funeral cover (SEP, OCT and NOV). I am aware that I'm behind two months ( August and December). To my suprise, I received an email saying that my policies have lapsed. Someone in that company is really not doing their job. I want a manager that knows what they doing to investigate this further PLEASe. WE DEALING WITH PEOPLE LIVES HERE! Email address: ***