Premium Holiday

Very bad service for the past couple of months. They first cancelled my greenlight policies without proper explanation back in 2020 when I lost my job and in 2021 I took some products with them again. Everything was fine until I got retrenched in 2023, I was awarded a premium holiday on my funeral covers for the months of August to November and was paying only for the life cover for which I paid for some months forward. Then, out of the blue I was told my life cover policy has lapsed for non payment, still I requested a reinstatement and promised to pay which I did on the 24th of November, by then it would seem I was too late as the policy had already lapsed and even after sending the necessary documents for the reinstatement it still hasn't been done. I have paid an amount of 2500,00 to cover the life cover and the funeral policies (this would be for December since my premium holiday ended November) now since this did not cover the life cover, I went to enquire how it was allocated only to be send an email with a very suspicious allocation, this towards the funeral covers and when I confronted then they said it was to cover arrears,. The Question is which ones as I was granted a premium holiday, plus my funeral policies don't amount to that. I got a very disappointing mail explaining the fact that life cover doesn't qualify for a premium holiday,which I am well aware of but no one is telling me what happened to my 2500,00. I've requested for a call but till today no one has bothered to call