P
Pumeza
1 reviews | Active since Aug 2025
12 Sept 2026, 09:29
Premium holiday
I requested for premium holiday on the 30th January 2026 and I have not received my premium back but when I went to the branch on the 6th August 2026 it appears on my profile that I took premium holiday for 4 months and on app as well.
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Old Mutual's replyOfficial
18 Sept 2026, 10:40Good day Pumeza, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply18 Sept 2026, 10:40
Official
Good day Pumeza, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management