MD
Maphelo D
1 reviews | Active since Feb 2023
10 Feb 2023, 08:26
Premium Holiday
I'm not chaffed at all with old mutual, I was approved from last year November with a 4 month premium holiday but up until in this stage they have failed dismally to reimburse me. I first went to Somerset West Mall to initiate the process and it has approved then I wait, after sometime I again went to Promenade Mall branch ooh they are so ****en useless If I put in that way. I lastly made telephone calls with my airtime but untill in this stage I have not been get positive feedback about my refund. I now regret why did I do business with them, I am in a process to cancel everything has do with them irrespective if I'm gonna lose my money that they have been deducting for years.
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Replies (5)MD
Maphelo D's updateReviewer Update
10 Feb 2023, 12:43How long am I suppose to wait to obtain a positive outcome hence the person who assisted me now want to withdrew himself from assisting after I have informed him that now I am on on another level to try get help so that I can close my books with anything in connection with Old Mutual.
MD
Maphelo D's update10 Feb 2023, 12:43
Reviewer Update
How long am I suppose to wait to obtain a positive outcome hence the person who assisted me now want to withdrew himself from assisting after I have informed him that now I am on on another level to try get help so that I can close my books with anything in connection with Old Mutual.
MD
Based on our previous conversation you spoke about first week of march
Good day
Thank you for your e-mail of 23 February 2023.
I confirm that the mandate has been updated to your Time Bank account. As previously mention the system will automatically refund the premiums to the above account after the clearance period.
The premium for February 2023 can only be refunded in March 2023. I have diarised the matter until the 1st week in March 2023 to ensure refund is processed.
Kind regardsCOLEEN AANHUIZENClient Relationship Manager I OML Customer Complaints
Mutualpark, Pinelands
T. +27 (0)21 *** I E. *** I R. --OCM***4--
Good morningThis is a reminder to generate the refund as it is promised to be reimbursed on first week of March.Regards Dyani M Show quoted text
Show quoted text
Maphelo D's updateReviewer Update
09 Mar 2023, 09:59Based on our previous conversation you spoke about first week of march
Good day
Thank you for your e-mail of 23 February 2023.
I confirm that the mandate has been updated to your Time Bank account. As previously mention the system will automatically refund the premiums to the above account after the clearance period.
The premium for February 2023 can only be refunded in March 2023. I have diarised the matter until the 1st week in March 2023 to ensure refund is processed.
Kind regardsCOLEEN AANHUIZENClient Relationship Manager I OML Customer Complaints
Mutualpark, Pinelands
T. +27 (0)21 *** I E. *** I R. --OCM***4--
Good morningThis is a reminder to generate the refund as it is promised to be reimbursed on first week of March.Regards Dyani M Show quoted text
Show quoted text
MD
Maphelo D's update09 Mar 2023, 09:59
Reviewer Update
Based on our previous conversation you spoke about first week of march
Good day
Thank you for your e-mail of 23 February 2023.
I confirm that the mandate has been updated to your Time Bank account. As previously mention the system will automatically refund the premiums to the above account after the clearance period.
The premium for February 2023 can only be refunded in March 2023. I have diarised the matter until the 1st week in March 2023 to ensure refund is processed.
Kind regardsCOLEEN AANHUIZENClient Relationship Manager I OML Customer Complaints
Mutualpark, Pinelands
T. +27 (0)21 *** I E. *** I R. --OCM***4--
Good morningThis is a reminder to generate the refund as it is promised to be reimbursed on first week of March.Regards Dyani M Show quoted text
Show quoted text
MD
Maphelo D's updateReviewer Update
05 Apr 2023, 12:31Good afternoon
Can you please refund as you have confirmed here under, in terms deducting from my account you don't miss a date, what is consistency from your company.
Kindly note that due to the public holidays in April the refund might be delayed. I will, however follow-up on the 5th of April 2023 before the public holidays.
Can you please refund as you have confirmed here under, in terms deducting from my account you don't miss a date, what is consistency from your company.
Kindly note that due to the public holidays in April the refund might be delayed. I will, however follow-up on the 5th of April 2023 before the public holidays.
MD
Maphelo D's update05 Apr 2023, 12:31
Reviewer Update
Good afternoon
Can you please refund as you have confirmed here under, in terms deducting from my account you don't miss a date, what is consistency from your company.
Kindly note that due to the public holidays in April the refund might be delayed. I will, however follow-up on the 5th of April 2023 before the public holidays.
Can you please refund as you have confirmed here under, in terms deducting from my account you don't miss a date, what is consistency from your company.
Kindly note that due to the public holidays in April the refund might be delayed. I will, however follow-up on the 5th of April 2023 before the public holidays.
MD
Maphelo D's updateReviewer Update
05 Apr 2023, 16:19To my March 15, 2023 salary advice is reflecting the deduction.
MD
Maphelo D's update05 Apr 2023, 16:19
Reviewer Update
To my March 15, 2023 salary advice is reflecting the deduction.
MD
Maphelo D's updateReviewer Update
05 Apr 2023, 16:21How long am I supposed to expect such refund hence each every month I should be the one behind old mutual when it to reimburse.
MD
Maphelo D's update05 Apr 2023, 16:21
Reviewer Update
How long am I supposed to expect such refund hence each every month I should be the one behind old mutual when it to reimburse.