Premium holiday

Good day, is it possible that someone with better telephonic etiquette and also a consultant that understands what happening to call me regarding my policy. My bank account reflects my debit order as being successful. More surprising i receive the call after 7 months about a payment not received for June 2015.<br> Please let me know how this is possible when i did not even receive a notification from my bank or even OM regarding unpaid premium or debits on my account.