PREMIUM DEDUCTED AFTER POLICY WAS CANCELLED

I cancelled my 2 in 1 investment policy ( Policy Number: 69176P***) on the 26th of September 2015, to my surprise, a premium was deducted from my salary on the 15th of October, I spoke with one of the Consultant on 22 of October who requested that I email the bank statement and the payslip. My concern is that I pay R65 for the bank statement which is unfair as the policy has cancelled.<br> I made a follow on the email I was asked to send and the Consultant confirmed that the documents were received on the 22nd of October and the money will be paid within 5 working days. Knowing that Old Mutual does not comply with their own turnaround time payment, I made another follow up today 26/10/2015, the consultant indicated they are busy processing the payment and the premium will be deposited within 7 working days, contrary to the 5 working days indicated by the first Consultant on the 22/10/2015 .<br> I am very concerned with poor service by Old Mutual, I cancelled the policy on the 26th of September 2015 and it took Old Mutual 9 Working days to pay a mere R280.63 surrender value. I am expecting a refund on the 29th of October.<br>