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Victoria C

1 reviews | Active since Sept 2018

14 Aug 2025, 11:50

Premium ****

How possible that premiums will increase yearly but the benefits don’t. Please make me understand because your consultants are not giving me an answer and your increases are too much as well

0
Replies (4)
Old Mutual
Old Mutual's reply14 Aug 2025, 12:01
Official
Good Day Victoria, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely appreciate the feedback provided. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
VC
Victoria C's update02 Sept 2025, 09:26
Reviewer Update
I have been waiting to get a resolution, your consultants are rude and ***********, I was supposed to get assisted by a financial advisor but instead they said they can’t do anything and transferred my call to the call centre, I have requested a call from the manager Mila and still haven’t being called, Adam also stopped replying to my emails
Old Mutual
Old Mutual's reply02 Sept 2025, 18:42
Official
Good day, Victoria C

We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
Old Mutual
Old Mutual's reply08 Sept 2025, 11:49
Official
Good day, Victoria C.

We can confirm that our team has been in contact with you and has attended to the relevant matter for resolution.

Please accept our sincere apologies for any inconvenience caused.

Regards,
Old Mutual Complaints Management