1 reviews | Active since Aug 2022
POORLY TRAINED STAFF
OLD MUTUAL IS PATHETIC.
I have life insurance with OLD MUTUAL - Policy Number ***9
I went into the Greenstone Branch in Johannesburg to update my policy and request a review on my premium as I am locating to a different country that is much safer than the previous one. I spoke to a senior advisor KATLEGO MPHAHLELE
I received NOTHING from Old Mutual following that visit, not even an email. I went back into the Greenstone Branch and spoke AGAIN to Katlego who spoke to an underwriter called BRANDON.
Today I simply receive a letter stating that I will be covered while in OMAN but not a single mention was made regarding the premium.
KATLEGO clearly wanting to wash her hands off this whole thing advised via email that any further queries be addressed to the call center
Needless to say, I spoke to TWO AGENTS both of whom transferred me right back to square one.
I have been with OLD MUTUAL for over 25 years.
They are quick to accept your premiums but to be honest they have poorly trained staff on all levels and trying to get through to someone who knows anything is like getting blood from a stone
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Really impressed with how you handled this. You could give quite a few other employees at Old Mutual that I had to deal with lessons in customer service skills.
Well done!
Really impressed with how you handled this. You could give quite a few other employees at Old Mutual that I had to deal with lessons in customer service skills.
Well done!