LM
Linda M
1 reviews | Active since Nov 2017
22 Sept 2023, 11:58
Poorest service experience
I cancelled my Savings for Retirement policy and was told to wait 5 days for the refund to reflect in my bank balance. It is now the second week and nothing yet. No call, no email, and no SMS. I called the customer service and was told to go to the nearest branch. The nearest branch is about a 100 KM away, in Richardsbay!!!
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Old Mutual's replyOfficial
22 Sept 2023, 11:59Dear Linda
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply22 Sept 2023, 11:59
Official
Dear Linda
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management