POOREST SERVICE EVER-DISINVESTMENT POLICY PAY-OUT

I have given notice to my PFA to cancel my savings on the 2nd of March, whereby the forms I received was completed and given to him on the same day. He submitted the forms on 3rd of March.<br> Since I did not hear anything from Old Mutual, I decided to call them on Monday, 7th of March to get the status of my cancellation only to find out that the incorrect form was submitted. Yet, this was not communicated to me! I asked the service consultant to send me the correct form which I completed and forwarded back to her (Mkhize Gugu) the same day. She acknowledged receipt, but advised that the form needed the signature of a commissioner of oath which I got and resubmitted the same day.<br> With numerous back-and-forth emails between me and different employees of Old Mutual (Marinda Swart, Nicky Jacobs, Marwan Abrahams), the feedback I get was that my disinvestment is currently in the pricing phase (12 days later)!<br> All that comes to mind is that Old Mutual will never, NEVER get any kind of business from anyone I personally know (that includes relatives, friends, colleagues, acquaintances) again.<br> <br> THIS IS PATHETIC!!! POOR DISGUSTING ADMIN SYSTEM, POOR COMMUNICATION and UNNECESSARY WAITING PERIOD<br>