Poorest of Customer Service ever!!!

I have recently added two products : 1 life policy and 1 EasiPlus Funeral Plan. I really dont know how MANY days does it take Old Mutual to send through the funeral plans contract via email???

I joined online on their website on the 18th July 2019. Today, 03 September 2019, I still havent received any documents BUT they have already deducted two premiums without any shame.

As if that wasnt enough, I decided to call them on ***and i held the phone for 20 minutes no answer.

Honestly speaking, How does Old Mutual render such poor service in 2019?? Are we going back to inadequate service delivery instead of improving and giving us value for money??!!

This is truly disgusting. I wonder what more pooor experiences are waiting for me in my supposed Long term relationship with Old Mutual.