Poorest Customer Service!!!!

I've been meaning to report this for the longest time and the same issue keeps occurring. I have been receiving the worst service from old mutual maponya mall Soweto. I app**** for a premium holiday in July and left there satisfied thinking my worries are taken care of, only to realize the service I went into the branch for was not taken care of. The excuse was that the team member was new and she was still learning. I forgave the situation. I app**** for premium holiday for all my policies again in August. I went back to complain that I was being debited on my account while I app**** for that premium holiday and did clarify that I had reversed the money cause I was under the impression that I'm active on the holiday plan and needed the financial pause. The consultant said it won't be a problem because it will show the only policy the premium holiday was active on that they were all meant to be active on all 3 and it wouldn't affect me. I have now been receiving messages that I've been doing reversals I have no knowledge of. I'm aware of two which my cell phone banking can confirm that even show on the banking app.

I am beyond annoyed of the Situation. I called the maponya branch and I'm expected to come in for the 3rd for the same thing that is not being solved and as client I'm beyond disappointed and agitated that I'm not in good hands. The premium holiday was part of my benefit of being a client at old mutual but I cannot use it and I'm not being served like I matter. It shows that there's no customer service. It's all about making money. Clients needs are not taken care of in times of need.

EXTREMELY DISAPPOINTED!!!???