CL
Charlene L
1 reviews | Active since Jun 2018
25 Jul 2024, 08:48
Poor workers behavior
I experience poor customer service at the branch I have been going back and forth for help the consultants are lazy and unprofessional when they must help you they are not interested they even ask each other whose going to help me This is how old mutual workers behave with clients 🙆
Helpful (0)
Replies (6)0
Replies (6)
Old Mutual's replyOfficial
25 Jul 2024, 08:49Good day C Lottering
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,
Old Mutual's reply25 Jul 2024, 08:49
Official
Good day C Lottering
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,
CL
Charlene L's updateReviewer Update
25 Jul 2024, 08:56I need assistance so I must wait for the investigation while I need help urgently really really really
CL
Charlene L's update25 Jul 2024, 08:56
Reviewer Update
I need assistance so I must wait for the investigation while I need help urgently really really really
CL
Charlene L's updateReviewer Update
25 Jul 2024, 08:57This is unprofessional and uncalled for
CL
Charlene L's update25 Jul 2024, 08:57
Reviewer Update
This is unprofessional and uncalled for
Old Mutual's replyOfficial
25 Jul 2024, 11:01Good day Charlene
Thank you for your update. I am sorry to hear about the service you received at the branch. As per our telephone conversation, I am escalating this matter to the manager of the branch to investigate this matter urgently. I will keep you updated.
Kind regards
Coleen Aanhuizen
Old Mutual Complaints Management
Thank you for your update. I am sorry to hear about the service you received at the branch. As per our telephone conversation, I am escalating this matter to the manager of the branch to investigate this matter urgently. I will keep you updated.
Kind regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
Old Mutual's reply25 Jul 2024, 11:01
Official
Good day Charlene
Thank you for your update. I am sorry to hear about the service you received at the branch. As per our telephone conversation, I am escalating this matter to the manager of the branch to investigate this matter urgently. I will keep you updated.
Kind regards
Coleen Aanhuizen
Old Mutual Complaints Management
Thank you for your update. I am sorry to hear about the service you received at the branch. As per our telephone conversation, I am escalating this matter to the manager of the branch to investigate this matter urgently. I will keep you updated.
Kind regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
Old Mutual's replyOfficial
25 Jul 2024, 13:45Good day Charlene
I refer to our review and our telephone conversation this morning. We note there are seven branches in Pretoria CBD. Can you confirm which branch it is please.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I refer to our review and our telephone conversation this morning. We note there are seven branches in Pretoria CBD. Can you confirm which branch it is please.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
Old Mutual's reply25 Jul 2024, 13:45
Official
Good day Charlene
I refer to our review and our telephone conversation this morning. We note there are seven branches in Pretoria CBD. Can you confirm which branch it is please.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I refer to our review and our telephone conversation this morning. We note there are seven branches in Pretoria CBD. Can you confirm which branch it is please.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
Old Mutual's replyOfficial
29 Jul 2024, 16:09Good day Charlene
I refer to your review . Our Central complaints team called you and was not able to reach you on your mobile phone. Kindly confirm what is the suitable time to contact you between
8:30am to 4:30pm.
Kind regards
Coleen Aanhuizen
Old Mutual Complaints Management
I refer to your review . Our Central complaints team called you and was not able to reach you on your mobile phone. Kindly confirm what is the suitable time to contact you between
8:30am to 4:30pm.
Kind regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
Old Mutual's reply29 Jul 2024, 16:09
Official
Good day Charlene
I refer to your review . Our Central complaints team called you and was not able to reach you on your mobile phone. Kindly confirm what is the suitable time to contact you between
8:30am to 4:30pm.
Kind regards
Coleen Aanhuizen
Old Mutual Complaints Management
I refer to your review . Our Central complaints team called you and was not able to reach you on your mobile phone. Kindly confirm what is the suitable time to contact you between
8:30am to 4:30pm.
Kind regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,