Poor ********* service delivery

I am a very unhappy and disgruntled with Old Mutual and their recent poor service delivery. I am waiting on my funds to be paid out to me to no avail. Initially I was told within 7 working days which I did not have a problem with. 7 working days came and went and still I thought will wait a few more days, still nothing. I called and was told that someone forgot to submit the paperwork and I must wait another week. All this while I already made a prior commitment with my money that I was to receive on the 7th day. Now I am unable to honor that commitment and am having interest charged which will not be refunded by Old Mutual. I am suffering losses due to someone's incompetence and no one is being held accountable. I tried calling today but was given some type of brush off. This service is not in line with the regulations of the Consumer Protection Act. I will after this also use that platform to air my grievances. I am appalled that such a huge institution can be so unprincipled!