Poor turnaround times and customer service

Took out a Parent EasiPlus Funeral Cover for " My Parents & In-laws " , this was approved on the 23nd January 2025, I then realized I captured the incorrect DOB/Id number, I went into the Branch to correct this, they were unable to process the request because the debit order hadn't gone off yet.

I then Called the Call Center and I was asked to email(1st request) my request through, which I did, on the 27th January 2025 with the ID attached.

Debit order went off 31st January 2025, ID number still not updated.

Received an sms advising to send ID document as at was not received? and this was also uploaded on their Whatsapp as well, followed by and email (2nd request 01st Feb 2025)

I then made additional calls from 27th Jan, 5th Feb, 7th Feb and today 17th Feb to inquire. Still empty promises and escalations....

I've been a client for 8+ years, should I cancel my 6 other products? Am i going to get the run around when it's time to claim?

Please resolve my issue or cancel the policy and refund my premium.

Old Mutual!!! Please improve your services and your Customer Care, clearly there's a problem