Poor terrible service

<p>I had problems with my Group scheme account then i spoke to Ajies Harmen who helped a lot. he got guys to reinstate the policy, Sebelomzi Ntotoba confirmed on email that my acount was never cancelled as its still active.</p> <p>I just received my annual increase letter and struggled to access the attached i called your offices, to my suprise i was told that my account is NAP status though i was told it was active.</p> <p>Please advise what is happening here.</p> <p> </p> <p> </p> <p> </p>