LM
Lucelle M
1 reviews | Active since Dec 2023
07 Dec 2023, 12:16
Poor telephonic service
Trying to obtain information relating to an insurance payment to my late ****her but it is totally impossible to get to speak to a consultant. I kept on being transferred to an automated system. Tried calling the toll free number, JHB as well as Cape Town number and the same thing happened in all 3 instances. Spend a total of 35 minutes on the line listening to the same automated response.
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Replies (1)
Old Mutual's replyOfficial
07 Dec 2023, 12:19Good day Lucelle
We received your review.
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Arthur Beneke
Old Mutual Complaints Management
We received your review.
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Arthur Beneke
Old Mutual Complaints Management
Best regards,
Old Mutual's reply07 Dec 2023, 12:19
Official
Good day Lucelle
We received your review.
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Arthur Beneke
Old Mutual Complaints Management
We received your review.
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Arthur Beneke
Old Mutual Complaints Management
Best regards,