1 reviews | Active since Sept 2016

04 Oct 2022, 12:53

POOR TELEPHONE MANNERS

Customer service very bad, wile talking on phone my call was just drop and i wanted to get 3 policies from them. Calling again to talk to supervisor took me another 10 minutes of my time and money. If this is how they do business i am not interested in dealing with Old Mutual. The Audacity they have to tell me they have a high volume of calls. I did tell them i am going to give them 1 start rating and was said i can do what makes me happy.

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Replies (1)
Old Mutual
Old Mutual's reply04 Oct 2022, 12:55
Official
Dear Quentin

We are sorry to hear about the service experienced. We will investigate and contact you directly to assist. 

Regards 
Thabiet Mintin 
Old Mutual Complaints Management