Poor System Service

The service offered by this company is terrible, they are always offline, how can the IT department not able to solve this issue. My mother went to all old Mutual offices at Limpopo 4 times, all they could tell her was we are offline, there is nothing we can do 4 separate occasions. she is travelling almost 60km to and from, all she get is this poor service of OFFLINE nonsense. Today 13 August 2018, I even called Cape town head office, they offline since 8:00. And the consultants are saying they worse case they can be offline it can be 7hrs. OLD MUTUAL Please get Your IT guys to resolve OFFLINE issues, it is irritating.