KH
Kate H

1 reviews | Active since Mar 2014

11 Nov 2015, 14:43

POOR SYSTEM AND LACK OF CARE

I opened two investments with Old Mutual in June 2015, it may have been the worst this i have ever done. i have endless problems with the system not working, unable to see my policy and how it is doing.Since opening the account not once has my website worked. Then i phone into the call center and when you ask them something or tell them a problem they just keep quiet as they do not know what to say. I have never has such bad service. Their system has problems which affect the clients ability to view their OWN policies but they will not fix the problem until the client phones in to complain, i do not call that good service.Then to top it all off the call center put s the phone down on you with out even saying good bye, very rude.

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Replies (1)
Old Mutual
Old Mutual's reply11 Nov 2015, 17:10
Official
Hello KateElizabeth,

Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.

Kind regards

Coleen Aanhuizen
Complaints Management