TM
Tshepi M
1 reviews | Active since Nov 2025
06 Nov 2025, 20:27
Poor system
I am struggling to withdraw from my two pot. Getting a “transaction in progress” error from a 2024 withdrawal.
After many emails and phone calls I was told the matter is resolved, only to find nothing has changed. If Old Mutual stuff can’t remove it, how will I remove it? I’m just an end user This is my money, I need it and I’m entitled to it.
I wish I had a choice to move my superfund to another company that would take my concerns seriously
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Old Mutual's replyOfficial
07 Nov 2025, 01:52Good day Tshepi,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply07 Nov 2025, 01:52
Official
Good day Tshepi,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management