POOR SERVICES

I am very furious with Old mutual and I don't want anything to do with them. I have savings account and education account and funeral policies. On the 21 June I went to my branch and do withdrawal for to prepare for the ceremony starting from the 28-30 June. I asked the guy to pay the amount on OLD MUTUAL CARD so that it will be quick. On the 27th June I called them because money was not in my account. The lady I spoke to told me that it will be paid after 7 days, it will be Monday the 1st of July. Still I did not receive the payment on 1st July, Today the 2nd of July I phoned them again, the lady I spoke to told me that because the normal debit from my account was done on Friday on the 28th , it will be transferred to both my accounts, then that's when authorization will be done, and it will take up to Monday the 8 July 2024 That's when I will receive payment.

My debits declined all of them because of OLD MUTUAL, refusing to pay my money, they keep coming with stories while I am suffering, getting calls , messages, emails for declined debits. OLD MUTUAL I want my money today and I want to close every account or policy with you. I have never seen a selfish company like this. THIS IS MY HARD EARNED CASH, I WANT IT TODAY. Cleary even if I can pass on, my kids will struggle with your POOR SERVICE.