Poor Services

Item: Old Mutual
Rating: 1
Author: Miyelani

Got poor service from them, been trying to get hold of them since 20 October 2025 to cancel my policy and have not got assistance. I am only spending more money on buying airtime, you only get their automated voice recording and playing music.

Helpful (0)

Replies (3)

Old Mutual's replyOfficial

10 Nov 2025, 13:15

Good day Miyeleni, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management

Old Mutual's reply10 Nov 2025, 13:15

Official

Miyelani's updateReviewer Update

13 Nov 2025, 08:35

Thank you, Old mutual had came through for me, my quire was was resolved within 2 days. Thank you Hellopeter

Miyelani's update13 Nov 2025, 08:35

Reviewer Update

Thank you, Old mutual had came through for me, my quire was was resolved within 2 days. Thank you Hellopeter

Old Mutual's replyOfficial

13 Nov 2025, 08:37

Good day,

we are so pleased to hear this. We love serving our customers. Do let us know if you require anything further.

Kind regards
Old Mutual Complaints Management

Old Mutual's reply13 Nov 2025, 08:37

Official

Good day,

we are so pleased to hear this. We love serving our customers. Do let us know if you require anything further.

Kind regards
Old Mutual Complaints Management