Poor services at all levels.

Kindly do advise that how long does it take for the call centre consultant suppose to attend to a customer whom is enquiring regarding his 2 in 1 Savings 4 Education cause its been 30 minutes holding for consultant just my attend to my enquiry and on top-off that is that the Tsakane Branch uses tactics to chase away customer on a weekend 30 minutes before the closing time of one'clock advising customers false information say the you refresh your system 30 minutes before close of business which that is total incorrect as the are deceiving customers in so contravening the consumer protection act of displaying incorrect information to customer while your service consultants also you incorrect tactics cause the eager to knock off early on weekends and what about a policy holder who only has free time on weekends to actual visit your store to find out about your products or services that your offer not all customers have access to the internet to view at your product . please improve your customer service to a level were consultants no that the are no doing us a favour on service.