Poor service,bad attitude - Carletonville Gateway

As a banking client, i cant believe an OMF staff member would be condescending just because i work for another insurance company. i require assitance with unclear trasanctions in my money account and when i was sent to the branch by the customer care, the lady at reception (Nandi - Carletonville Gateway branch) couldn't have been more rude and uninterested to assist me. She refused to hear what the problem was and jumped straight in to say 'don't they teach you maths at my company because i work with insurance'. I couldn't even get my query resolved. It's the first time i walked into an OM branch and received such poor treatment.