Poor service with SPF payments

I was recently retrenched and my company put notice early Feb to Old Mutual to payout SPF money into my personal account. I have been calling from mid March to find out the progress with them without any definite answer. The sad thing is they don't bother to update client of the progress and yet when you call as customer they don't tell you clear answers. And if you get cut off on their line while talking to one of their clients they also don't even bother calling you back.