Poor service Will no longer doing business

My policy ref no ***7 matured on the 01/08/2015 on the 17/08/2015 I request my value to pay out in my bank account. case ref CE622381. On the 19/08/2015 I received an SMS stating my bank details been incomplete and need to resubmit it. I RESUBMIT it on the 20/08/2015 case ref CE652342. On the 23/08/2015 I received a telephone call from *** but could not take it seeing that I was in church. I phone the number back and it was old Mutual. I phone the number the next day were I was again advise that my bank details is incomplete I request the lady to advise me what is the number she pick up and advise her that the number is correct. On the 03/09/2015 I received a letter stated my funds has been transfer to Max investment seeing that I did not instruct them what to do with my mature policy. I contact the number *** and been assist by a person named Ricardo where he advise me that the problem is with the branch and their will call me back. I did not received a call back and on the 09/09/2015 I went again to the branch and the consultant Tears Ratlou assist me again new forms was forwarded on 16th I follow up and resend the fax today I phone in and hold for _15 min