Poor service to senior policy holders,Pensioner

Item: Old Mutual
Rating: 1
Author: Anil R

Greenlight non existent service

I am Mr A Ratheepaul I recently noticed that the old mutual app has a small problem whereby they logged wrong policy agreements and details on the app. Since I have life greenlight policy for 25 years I wanted to see these changes made without my permission. On 2023_10_12, I telephoned all the client service numbers for old mutual. It was a nightmare I was sent to every department but greenlight life insurance policy. It is shocking how old mutual can take my ****in money for 30 years but can't help me policy no ***0. PEOPLE NEED TO KNOW THAT OLD MUTUAL INSURANCE WILL TAKE YOUR MONEY BUT WILL CARE A **** ABOUT YOU AFTER 20 YEARS.THE SERVICE IS POOR TO NON EXISTENT..CUSTOMER FOR 30 YEARS. ***...TOTALLY DISAPPOINTED

Helpful (0)

Replies (3)

Old Mutual's replyOfficial

12 Oct 2023, 10:55

Good day Anil

We have received your review and we sincerely apologize for your service experience. A complaints assessor will investigate the matter and contact you directly should we require additional information.

Regards
Shannon Wentzel
Old Mutual Complaints Management

Old Mutual's reply12 Oct 2023, 10:55

Official

Anil R's updateReviewer Update

12 Oct 2023, 11:29

I await your response with anticipation ,vigor and alot of hope. God bless you

Anil

Anil R's update12 Oct 2023, 11:29

Reviewer Update

I await your response with anticipation ,vigor and alot of hope. God bless you

Anil

Old Mutual's replyOfficial

12 Oct 2023, 12:04

Thank you for your message and kind words. We appreciate your anticipation and hope. Rest assured, we are committed to addressing your concerns and providing a resolution.

Old Mutual's reply12 Oct 2023, 12:04

Official

Thank you for your message and kind words. We appreciate your anticipation and hope. Rest assured, we are committed to addressing your concerns and providing a resolution.