Poor Service to Assist Client

Today at 10am i visited the Old Mutual branch to follow up on my application/quote as I had to provide further documents for my request to be processed as advised by Melissa yesterday. Reception informed me that Melissa is off today and asked whether it is urgent as I could come back tomorrow. Yes it is urgent was my response. I was then seated and after 20 minutes she approached a consultant for assistance to help me. The consultant advised when she is done with her client she will assist me. Hereafter i waited up to 50 minutes and then was told by the reception lady that I could come back later or tomorrow as the consultant is taking a while. <br> <br> I informed the reception lady that I waited nearly an hour and now I should come back. All she responded again was that I can come back tomorrow. No apology. Nothing. Within this hour other clients were assisted that came to the branch after me. Is every client not treated with the utmost satisfaction or urgency? I wasted my time sitting at your branch for an hour. what a total inconvenience! This is not fair and no assistance was provided.