Poor service, stay way!!!

I made a request to withdraw from my Tax Free investment on the 1st of April 2016 <br> I was advised that this would take 7 working days which was supposed to be the 11th of April<br> I called in on the 12th and i was advised that the matter had been escalated and i should receive payment by 13th of April <br> I called in today and i was advised that since this was escalated it would take 8 working days <br> I did not request for an escalation, even if i did how the turn around date of this 8 days but a normal request is 7 days <br> I requested to speak to a manager <br> I am now put on hold for 20 minutes ( and still counting, i am still on the call)<br> <br> I also sent a strong worded email advising them to send me application to cancel all investment with them <br> I still have not received anything.<br> <br> can someone do their jobs<br> They are able to deduct their premiums but why is it so hard to make a withdraw request <br> I want all my money back and nothing more to do with you!!!<br>