Poor service - request for an advisor to be in touch with me is almost impossible

Good day Coleen Aanhuizen,

I rep**** to your email. As you previosuly requested, I emailed you on your Old Mutual email address, I have done so.

I raised my concerns about Sonja Lubbe as she told me she is no longer working for Old Mutual hence my complaint directed to you for further investigation. Why are you insisting she works there? If she did, why did she refuse to help me when I called her, and sent her 3 emails with no response?

I have stated to you I do not want anything to do with this branch (that Sonja worked at in Sasolburg), they offer the worst service, Sonja Lubbe confirmed she actioned everything I requested in email and this was forwarded to you. I didn't give you permission to distribute my cel number - a representative from the same company called me and I told him my issue is not resolved. He barely allowed me a chance to speak and insisted he could help me.

Again, you were forwarded the email, the date and the confirmation is in writing? I cannot understand why you continue to make excuses for this branch and I see bias from your side. You are supposed to remain unbias and not prejudice against me the client. I did nothing wrong and only brought to your attention. Lying is a serious offense in this industry, you should know that.

You have shown to be highly judgemental and prejudice against me, I do not like your treatment and the way you conduct yourself.

Please pass on my matter raised to somebody who is willing to listen and give their unbias resolution.