Poor service - ref CEA***

Transfer instruction submitted 25 Jan 2024. No feedback from Old Mutual. The case was escalated on 12 Feb 2024 and another requirement was then communicated and submitted to Old Mutual on 13 Feb 2024. Case was escalated on on 13 Feb 2024 and another escalation requested again on 15 Feb 2024. To date no feedback received from CRM or Old Mutual Management and no transfer annexures received either.